Regards
------------------------
Divyang Vaid
(M) 9824303723
----- Forwarded Message ----
From: "mittal_nidhi@emc.com" <mittal_nidhi@emc.com>
To: divyangk@yahoo.co.in
Sent: Tuesday, 31 March, 2009 10:44:30 PM
Subject: EMC is calling for Tech Support Engineers
From: "mittal_nidhi@emc.com" <mittal_nidhi@emc.com>
To: divyangk@yahoo.co.in
Sent: Tuesday, 31 March, 2009 10:44:30 PM
Subject: EMC is calling for Tech Support Engineers
| ||
Dear divyang, Technical Support Engineer, Avamar This position will be focused on Avamar. As you apply system level technical expertise and language ability in quickly resolving standard to moderately complex customer issues, you will provide resolutions to an assortment of problems of moderately complex scope and use judgment within defined practices and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES • Applies technical expertise to quickly resolve standard to moderately complex system level issues that are negatively impacting product performance at EMC customer sites in support of internal and external customers. • Documents and reports design, reliability and maintenance issues. • Effectively communicates procedural and routine technical issues to internal and external customers in a highly stressful environment. • Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of problem resolution status. • Responsible for sharing all acquired knowledge concerning problem resolution with Level 1, Field and, as appropriate, Customers. • Contributes to centralized problem identification and resolution database. • Participates in problem recreation and failure analysis of systems level problems. • Utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. • May provide documentation and direct feedback to Field Technical Specialists, Account Managers, sales and other EMC Technical Support co-workers. • Identifies the need for and provides input to training programs and/or serviceability enhancements within the Field and Technical Support Departments. • Contributes to and reviews training materials and procedural documentation for accuracy. • Participates in the change control process to ensure all planned Field activities are successful. • Work well within a TEAM environment • Will carry a cell phone and will likely be called upon during off-hours to become actively involved in resolving a customer issue. • Performs other duties as assigned. REQUIRED SKILLS: • 2+ years software technical support experience • Administration skills with Linux Operating System preferably Red hat Linux • Excellent verbal and written communication skills, and multi-tasking skills Desired Skills. • Proven problem-solving ability in both business and technical environments, proven ability to identify problems and anticipate problems. • Red Hat Certification. • Understanding of Backup and Storage Technologies • Understanding of Networking Concepts • Knowledge of Solaris or other Unix Flavors. • Understanding Of Windows operating System Job Location - Bangalore Experience - 3 to 8 Years Positions - Junior & Senior Working hours - should be open for 24/5 support | ||
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