[IT_Group:6959] Fwd: SHIFT LEAD – ACCENTURE (www.accenture.com) – BANGALORE

---------- Forwarded message ----------
From: Manpower <Yusuf.Kanthawala@manpower.co.in>
Date: Fri, Oct 31, 2008 at 10:52 AM
Subject: SHIFT LEAD – ACCENTURE (www.accenture.com) – BANGALORE
To: ketan.vachhani@gmail.com

For Internal Use of Employer (Please don't delete or modify while
replying to this email)
Monster Resume ID: 1171874 Personal Folder ID: 6388143
Dear Ketan,

SHIFT LEAD – ACCENTURE (www.accenture.com) – BANGALORE

JOB LOCATIONS : BANGALORE

ROLE
# To handle critical incidents and help to resolve issues within the
SLA/OLA for the project by co-coordinating with the respective domain
teams.
# Be a trigger point for escalations, in case an incident is not
getting resolved within SLA or technical help is required by other
teams.
# To handle P1 incident in co-ordination with various domain teams
across various locations in the country.
# To send P1 incident updates in the prescribed format to Senior
Management for all P1 incidents.
# To update Senior Management over phone for Major outages and very
critical outages involving major business impact.
# Review Open/Pending P1 and act on them for resolution.
# Individual will handle P1 incidents across India and hence should be
capable of interacting with multiple domain teams for addressing P1
incidents
# Should be able to drive bridge / con calls for troubleshooting
incidents involving multiple teams.
Will need to be flexible for working in shifts involving Night shifts.

REQUISITES
# Technical Networking Knowledge on LAN / WAN/ MAN.
# Knowledge of CISCO router, switches and firewall is an advantage.
# Knowledge in Multiple Operating systems like Windows 2003, Advance
server, Novell Netware, UNIX would be an advantage.
# Knowledge on Mail Servers / DNS concepts will be an added advantage
# Basic understanding of industry standards like ISO 20000, BS7799,
COPC etc. with a focus on Change Management, Incident Management and
Problem Management will be preferred
Industry standard Data network management and Helpdesk ticketing
tools. Like BMC Remedy, Sunrise, HP Open view.

How to Apply
Urgently send your Cv's to : Yusuf.Kanthawala@Manpower.co.in

Your mail body should contain the following :

Total Experience –
Exp as a Shift Lead –
Willing to work in NIGHT SHIFTS (Y/N) -
Current CTC -
Expected CTC -
Notice Period –

You may forward this email to your friends / colleagues who match this
requirement.

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--
Regards,
Ketan Vachhani

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